I was having the same problem with Wiley login and it took about a week
to get an answer. Not sure if this answer will help you or not, but is
They told me the login area is buried in a weird spot on their webpage.
They had me go to this
Then click "Customer Administration Area" in the blue box.
Or to go directly to the login page
Hope this helps
Williams, Mary Welch wrote:
> With recent postings pointing out the failings of certain vendors, I
> thought I would add a positive one.
> This morning I discovered that access to one of our online titles was
> unavailable. I had to involve my superlative EBSCO rep, who contacted
> Duke University Press on our behalf. My original email was at 7:48, I
> received a reply at 9:00 and by 9:18 the problem was solved.
> Great job, all!!!
> Meanwhile, we're still trying to get someone from Wiley to talk to us
> about our non-functioning administrative login. It's been days, and
> days, and days.....
> Mary Williams (email@example.com)
> Assistant Professor/Serials Librarian
> University of Tennessee
> Health Science Center
> Library and Biocommunications Center
> 877 Madison Avenue, Room 250
> Memphis, TN 38163
> Phone: (901) 448-5154
> FAX: (901) 448-5402
Electronic Resources/Serials Librarian
Penfield Library - SUNY Oswego
Oswego, New York 13126