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(Previous discussion continued)
Re: Customer service Kathryn Johns-Masten (23 Apr 2009 13:04 UTC)

Re: Customer service Kathryn Johns-Masten 23 Apr 2009 13:04 UTC

I was having the same problem with Wiley login and it took about a week
to get an answer.  Not sure if this answer will help you or not, but is
worth sharing.

They told me the login area is buried in a weird spot on their webpage.
They had me go to this
link----http://www3.interscience.wiley.com/aboutus/forLibrarians.html
Then click "Customer Administration Area" in the blue box.

Or to go directly to the login page
http://www3.interscience.wiley.com/libraryservices/login

Hope this helps

Cheers,
Kathryn

Williams, Mary Welch wrote:
> With recent postings pointing out the failings of certain vendors, I
> thought I would add a positive one.
>
> This morning I discovered that access to one of our online titles was
> unavailable.  I had to involve my superlative EBSCO rep, who contacted
> Duke University Press on our behalf.  My original email was at 7:48, I
> received a reply at 9:00 and by 9:18 the problem was solved.
>
> Great job, all!!!
>
>
> Meanwhile, we're still trying to get someone from Wiley to talk to us
> about our non-functioning administrative login.  It's been days, and
> days, and days.....
>
> Cheers,
>
> Mary
>
>
> Mary Williams (mwill108@utmem.edu)
> Assistant Professor/Serials Librarian
>  University of Tennessee
> Health Science Center
> Library and Biocommunications Center
> 877 Madison Avenue, Room 250
> Memphis, TN 38163
>
> Phone: (901) 448-5154
> FAX: (901) 448-5402
>
>
>
>
>

--

**************************************

Kathryn Johns-Masten

Electronic Resources/Serials Librarian

Penfield Library - SUNY Oswego

Oswego, New York 13126

315-312-3553

johnsmas@Oswego.edu <mailto:johnsmas@Oswego.edu>