CQ Press renewal notices never received, do you have this problem too? Mark Hemhauser 16 Dec 2009 19:31 UTC

Dear Serialst'ers,

For the past several years and while working at two different university
libraries I have repeatedly experienced the same problem with CQ Press
renewal notices. I never receive the notices. Access is cut off. We
call, access is temporarily restored and our renewal is processed.
Invoices do not come. Statements with past do invoices do arrive much
later. Access may be cut off again for non-payment.

Has this happened to your library?


Mark Hemhauser
Coordinator, Continuing and Electronic Resources
McKeldin Library
University of Maryland
College Park, MD   20742

301-405-9309 (voice)
301-314-1200 (fax)