To subscribers of SERIALST:

CAPCON Library Network offers continuing education workshops encompassing a
wide range of library topics, including library management, technology,
public services, and cataloging.

We cannot accept registrations for workshops over the Internet.  However,
to obtain details, descriptions, and a registration form for any of the
following workshops, please send us an e-mail message, being sure to include
a FAX number or postal address, and a brochure/registration form will be sent
to you.  Send your message to  workshop@capcon.net.  You may also obtain
course information and registration forms by sending a written request by
surface mail or FAX to the following address:

CAPCON Library Network
1320 19th Street NW,  Suite 400
Washington DC   20036-1679
FAX:  202-797-7719
Voice:  202-331-5771

CAPCON is pleased to announce the following sessions for the Fall 1994 CE
Series:

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DESIGNING LIBRARY SERVICES TO MEET CUSTOMER NEEDS
  Instructor:  Diane Tobin Johnson, Professor, University of Missouri, SLIS

Date:  Monday, Oct. 24th
Place: WCG Conference Center, 11 Dupont Circle, Washington, DC
Time:  9:00-4:00
Cost:  $90.00 (CAPCON Full or Affiliate members); $115.00 (Others)

In libraries, as in other "markets", the customer is the ultimate judge of
the quality of a service, and makes that judgment based on how well he/she
perceives the service provided has met the need.  This workshop looks at
perceptions of library service through the eyes of both external customers
(patrons, students, faculty, etc.) and internal customers (staff, volunteers,
advisory committees, boards).  Focus will be on incorporating principles of
marketing and strategic planning into the design and evaluation of library
services which meet customer needs, and strategies for delivering those
services effectively.  (.5 CEUs)

*********
MANAGING ORGANIZATIONAL CHANGE
Instructor:  Laura Lazar Holbrook, Principal Consultant, Lazar Holbrook &
             Associates
Date:  Monday, Oct. 31st
Place: WCG Conference Center, 11 Dupont Circle, Washington, DC
Time:  9:30-4:00
Cost:  $90.00 (CAPCON Full or Affiliate members); $115.00 (Others)

Organizational change is a central issue for library managers today, and will
be in the future.  Corporate mergers, academic reorganizations, downsizing,
and evolving technologies are just some of the changes which librarians must
deal with effectively in order to maintain optimum employee productivity and
strong morale.  How library managers lead employees through times of change
can determine whether those changes are embraced or resisted.  This workshop
will examine organizational change and the process of transition, will explore
techniques to prepare teams for change, to communicate during transitional
times, to foster employee buy-in, to constructively deal with resistance, and
to recognize and build on opportunities afforded by organizational change.
(.5 CEUs)

**********
DOCUMENT DELIVERY SERVICES:  THE CHANGING LANDSCAPE
  Instructor:  Mary Jackson, Visiting Program Officer, Association of Research
               Libraries
Date:  Thursday, Nov. 3rd
Place: WCG Conference Center, 11 Dupont Circle, Washington, DC
Time:  9:30-4:30
Cost:  $90.00 (CAPCON Full or Affiliate members); $115.00 (Others)

As document delivery providers proliferate, librarians must make informed
choices when evaluating and selecting services, and must develop strategies
for using document delivery in the most effective manner.  This workshop will
provide a detailed overview of the types of services and technologies
available, and an examination of the strengths and weaknesses of competing
services.  Selection and evaluation criteria will be discussed, including
mechanisms for assessing local needs from both the library-centered and the
user-centered perspectives.  Copyright compliance will be covered briefly,
and there will be time for group discussion.  (.5 CEUs)

**********
INFORMATION RESOURCES ON THE ENVIRONMENT
  Instructor:  Fred Stoss, University of Tennessee SLIS and Oak Ridge
               National Library
Date:  Monday, Nov. 14th
Place: WCG Conference Center, 11 Dupont Circle, Washington, DC
Time:  9:30-4:00
Cost:  $90.00 (CAPCON Full or Affiliate members); $115.00 (Others)

Public awareness and activism of the late 1960s stimulated international
concern for the protection of the environment.  As we approach the 25th
anniversary of Earth Day, interest and concern for the environment continues
at all levels of life and culture.  The need for, and availability of,
information on the field has exploded, encompassing scientific and technical
data, legislative and regulatory information, and political and public
interest concerns.  This workshop will provide an overview of available
resources in the areas of global change, biodiversity, environmental health
and toxicology, acid precipitation and air pollution, and other topics.  The
instructor will identify print, electronic and organizational resources, with
discussion of the role of institutions, agencies, and organizations such as Data
Information Analysis Centers and the proposed National Library for the
Environment. (.5 CEUs)

**********
LC CLASSIFICATION OF LEGAL MATERIALS:  A PRIMER
  Instructor:  Marie Whited, Library of Congress Law Library

Date:  Thursday, Nov. 17th
Place: WCG Conference Center, 11 Dupont Circle, Washington, DC
Time:  9:00-4:00
Cost:  $90.00 (CAPCON Full or Affiliate members); $115.00 (Others)

A detailed introduction to the classification of legal materials using the
Library of Congress K schedules.  This workshop will cover KF (United States
law), K (general and comparative law), and KJE (European community law) in
detail, along with brief presentations on the other K schedules and plans to
replace JX with the new KZ schedule for international law in 1995.  Correct
application of the subject and form division tables will be emphasized.
The workshop will be comprised of lecture, examples, and practice exercises,
with ample time for discussion of local practice and group work on sample
problems submitted by participants.  (.5 CEUs)

**********
GETTING THINGS DONE:  MEETINGS THAT WORK
  Instructor:  Susan Jurow, Association of Research Libraries

Date:  Tuesday, Nov. 29th
Place: WCG Conference Center, 11 Dupont Circle, Washington, DC
Time:  9:30-4:00
Cost:  $90.00 (CAPCON Full or Affiliate members); $115.00 (Others)

Increasingly complex workplace issues often require the efforts and attention
of groups of stakeholders, and thus more and more staff time is spent in
meetings.  Simultaneously, economic constraints and downsizing trends may
translate into fewer staff positions to accomplish the work of an organization.
In such an environment, it becomes essential to use meeting time effectively.
This workshop will use a combination of lecture, small group discussions,
exercises, and questionnaires to explore the elements of successful meetings
and to provide guidelines for meeting planning, conduct, and follow-up designed
to achieve optimal effectiveness.  (.5 CEUs)

**********
MAKING STATISTICS AN EFFECTIVE MANAGEMENT TOOL
  Instructor:  Cynthia Shockley, President, Information Resources/Information
               Strategies
Date:  Thursday, Dec. 8th
Place: WCG Conference Center, 11 Dupont Circle, Washington, DC
Time:  9:00-4:00
Cost:  $90.00 (CAPCON Full or Affiliate members); $115.00 (Others)

Statistics, when used properly, provide useful insights into library
operations and management, and can be a powerful tool both in planning for
effective service delivery and for documenting library accomplishments.
This workshop will outline basic research and statistical techniques, describe
how to integrate research, data gathering, and the use of statistics into
library decision making and planning, and help participants understand how and
when to use descriptive and inferential statistics and basic forecasting tools.
Examples will focus on library-relevant statistical terms, how to define data
sets for statistical collection, and how to compile and present statistical
data as useful information. (.5 CEUs)