Re: Staff performance: checkin rates -- Mary Niederlander Stephen D. Clark 19 Oct 1999 07:32 UTC
-------- Original Message -------- Subject: Re: Staff performance: checkin rates -- Susan Andrews Date: Tue, 19 Oct 1999 00:21:45 +0000 From: Mary Niederlander <buffalogal@email.com> Hi, While it was never tied to "performance", we did have to do a time study of everything we did in a day. I am the only serials specialist in a small Hospital Medical Library. I timed how long it took me to sort the journals from the daily mail, unwrap them, check them in using our Sirsi Unicorn, automated system, label them and shelve. The average time for 30 journals was less than 30 minutes, so certainly less than a minute to actually - "check in" the journal itself. Now if there were problems with the item, that needed editing, etc., or if barcodes needed to be applied, then the item could take up to a minute or a little more to check in. But this was, MY method, MY rythmn. I was never expected to follow this "time table", nor was it ever put into any procedure manual, or job description policy. There are many variables to my day, interruptions via the phone, etc..that could change the "timing" of processing all the days items received. I agree with several of the other messages, that this is not something that should be tied to "performance" for any employee. Unless, as one suggested, you do check-ins yourself on a regular basis, you can't judge weather a certain employee, is taking an unusually long time, compared to the other staff that check in items. It sounds like an assembly line mentality, and a per piece, quota, that an employee, should be able to process in day. That's no way to build, a happy workplace. Trust in the folk you hire, to do a good job, and they will do IT! Mary Niederlander, Serials Specialist Kaleida Health Medical Libraries Buffalo, NY buffalogal@email.com Please visit The LibMary - My collection of Library Links http://www.geocities.com/~libmary For Support Staff - Visit My New Forum Library Talk http://www.delphi.com/librarytalk/start -------- Original Message -------- Subject: Re: Staff performance: checkin rates -- Lauren Corbett Date: Mon, 18 Oct 1999 13:28:17 -0500 From: Susan Andrews <Susan_Andrews@TAMU-COMMERCE.EDU> I have never done this and would not be happy if I had to. Maybe no one else has this problem, although I doubt it, but it is rare to have a day go by that we don't have to check something in current issues to, hopefully, figure out what is going on. And some days, it seems like everything that you touch is a problem. I *much* prefer accuracy to speed. There is, of course, such a thing as unreasonably slow. If the checking-in of a certain number of magazines regularly takes twice as long as it does everybody else, you may have a problem. But, coming up with an actual check-in rate seems a little unreasonable to me. At 09:22 AM 10/15/99 +0100, you wrote: >-------- Original Message -------- >Subject: Re: Staff performance: checkin rates -- Donnice Cochenour >Date: Fri, 15 Oct 1999 09:06:21 -0400 >From: Lauren Corbett <lcorbett@odu.edu> > > >I can tell you that the average rate for my staff to do check-in on >Innovative, printing and applying a label to each issue, without >barcoding, >and with most issues not receiving a security strip, is about 3-4 >minutes >per issue. ----------------------------------------------- FREE! The World's Best Email Address @email.com Reserve your name now at http://www.email.com